Help on the platform and on the train
As usual, you can register with us if you need help with your trip:
- Transfer assistance at the platform (We forward your registration to the MSZ)
- Getting in and out with the wheelchair
- Reservation for wheelchair
erixx uses low-floor vehicles on all routes. This enables barrier-free entry and exit at many stations. At the other stations our train staff will be happy to support you with a ramp that is present in every erixx. Please make yourself aware of this with the help of the specially designated buttons (in and on the vehicle in the multi-purpose area). A train attendant will be happy to help you.
Please note that not all stations and platforms are barrier-free, so it is not possible for every passenger to reach or leave the platform without restrictions. You are welcome to find out more about this in our customer centre from Monday to Friday.
If you want to be sure, simply register your trip using the form below. We will inform our train staff and be happy to help you.